Operational Platform for Private Utility Providers

Fatoura Ichtirak

A private utility operations platform for OCR-assisted field readings, billing, collections, revenue assurance, mobile workforce execution, operational dashboards, and audit trails.

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Full product walkthrough

See the complete workflow, screen by screen.

Fatoura Ichtirak full app walkthrough

A complete walkthrough of the Fatoura Ichtirak mobile app: service month setup, meter readings, collections, billing status, cash reconciliation, and bill delivery tracking.

Watch how a service month moves from setup through readings, billing, collections, and reconciliation inside the actual app.

Product demo video with no customer data shown.

Government price sync

Ministry pricing, synced and confirmed before anything bills.

Lebanese generator pricing changes with Ministry publications, not a fixed schedule. Fatoura Ichtirak checks for updated pricing and puts it in front of the administrator to review before it reaches a customer bill.

Sync Now pulls the latest Ministry kWh price, with the exact publication date shown next to it.

Pricing confirmation is a separate, deliberate step — synced prices never silently start billing.

Below-700m and above-700m tiers stay distinct and switchable, with amperage fees kept separate from kWh pricing in both LBP and USD.

Government price sync screen in Fatoura Ichtirak showing Ministry pricing confirmation

Smart meter reading capture

Photo to confirmed reading in seconds.

Collectors photograph the meter in the field, and built-in OCR takes it from there — no manual typing, no guessing a smudged dial.

OCR reads the digits automatically; the collector always reviews and confirms before it's saved.

Consumption against the previous reading is calculated instantly, catching mistakes on the spot.

Capture works fully offline, and the photo itself is kept as proof alongside the reading.

Meter reading capture screen showing an OCR-extracted reading and confirmation button

See it in action

Screens from a real Fatoura Ichtirak company.

Home dashboardCollected, assigned, reading progress, and cash bags at a glance.

Fatoura Ichtirak customer management screen

Customer managementSearch subscribers by name, phone, or meter, and filter by status.

Fatoura Ichtirak service-month billing screen

Service-month billingOne card per month: open, bill, collect, close, with history underneath.

Fatoura Ichtirak bill list and Excel export screen

Bill list & exportOutstanding, partial, paid, and void — filterable, exportable to Excel.

Fatoura Ichtirak cash reconciliation screen

Cash reconciliationEvery collector's daily cash bag and recorded payments, reviewable same-day.

Fatoura Ichtirak company settings screen

Company settingsBill delivery language, printer setup, topology, and collector controls.

Return on investment

What switching from spreadsheets typically looks like.

TaskMonthly billing run (300 subscribers)

Manual / spreadsheet6–10 hours re-entering readings and prices

With Fatoura IchtirakUnder 1 hour — readings captured by collectors, bills generated in bulk

TaskApplying a government price update

Manual / spreadsheetManual re-entry across every open bill

With Fatoura IchtirakOne sync and one confirmation, applied to the next billing run

TaskSending bills to customers

Manual / spreadsheetPhone calls or in-person slips

With Fatoura IchtirakOne-tap WhatsApp link or printed thermal receipt

TaskCash reconciliation

Manual / spreadsheetEnd-of-month, from memory and paper notes

With Fatoura IchtirakSame-day, per collector, in one screen

TaskFinding a customer's balance

Manual / spreadsheetSearching a spreadsheet or paper ledger

With Fatoura IchtirakSearch by name, phone, or meter — instant

How to read this: the hours saved on a single monthly billing run alone typically cover the cost of running the platform, before counting faster collection, fewer disputed bills, or the time collectors stop spending on phone calls. These are directional estimates based on the workflow the platform replaces, not a guarantee for every company — actual savings depend on subscriber count, current process, and how much of the workflow is already digitized.

One connected operating model

From field evidence to revenue assurance.

Fatoura Ichtirak replaces notebooks, scattered messages, and disconnected spreadsheets with one traceable utility operations flow. Teams can capture readings, retain photographic evidence, verify OCR results, prepare bills, coordinate collectors, record payments, monitor balances, and give management a clearer view of revenue risk.

Product demo

Watch the utility operations workflow in motion.

Fatoura Ichtirak product demonstration

A demonstration of the Fatoura Ichtirak private utility operations platform: field readings, OCR-assisted billing, WhatsApp delivery, payments, collector activity, and operational follow-up.

The demo shows Fatoura Ichtirak moving through field records, OCR-supported readings, billing, WhatsApp delivery, payments, collector activity, and operational follow-up.

Product demo video with no customer data shown.

Utility meter used for Fatoura Ichtirak billing readings

Field-to-collection workflow

Capture. Verify. Bill. Collect. Audit.

1. Capture the readingRecord the meter value in the field and attach a photograph to preserve the original reading evidence.

2. Verify and calculateUse assisted OCR to accelerate entry, confirm the result, and apply amperage fees, kWh pricing, balances, and local billing rules.

3. Generate and shareCreate a clear Arabic or English invoice and send it to the customer through a practical WhatsApp workflow.

4. Collect and reconcileRecord customer payments, issue receipts, follow unpaid balances, and reconcile collector activity with management records.

5. Monitor and auditReview dashboards, exceptions, reading evidence, collection status, and audit trails across the operating cycle.

Revenue oversight

See where the operation needs attention.

Compare produced energy with billed consumption to highlight possible loss patterns.

Surface unusual readings, unpaid balances, and accounts that may require review or field inspection.

Monitor collector activity, recorded payments, and reconciliation status from a management view.

Product capabilities

Built around private utility operations.

Subscriber recordsManage customers, meters, amperage, areas, balances, and subscription details in one place.

Photo-backed readingsKeep a visual audit trail for reading review, customer questions, and collector accountability.

Assisted OCRAccelerate meter entry while keeping a person in control of confirmation before billing.

Bilingual invoicesPrepare customer-facing bills in Arabic or English for the communication style your operation requires.

Lebanese billing rulesSupport amperage charges, kWh pricing, prior balances, and the recurring structure of local generator subscriptions.

WhatsApp deliveryShare invoices and follow-up links through the channel customers already use every day.

Payment trackingRecord collections, maintain customer balances, and issue a clear receipt trail.

Operational dashboardsReview billing, collections, possible risk signals, field productivity, and operational performance without rebuilding reports manually.

Audit trailsPreserve reading evidence, billing actions, payment records, and collector activity for review and accountability.

مصمم للسوق اللبناني

نظام متكامل لإدارة اشتراكات وفواتير المولدات في لبنان

من قراءة العداد وإثباتها بالصورة إلى إصدار الفاتورة، إرسالها عبر واتساب، متابعة التحصيل، ومراقبة الهدر. يساعد فاتورة اشتراك أصحاب المولدات وشركات الاشتراكات على تنظيم المشتركين والعدادات والفواتير والدفعات ضمن سير عمل واضح وقابل للمراجعة.

Who it is for

One system for the people running the operation.

Owners & managersMonitor balances, billed consumption, possible loss patterns, and overall collection performance.
Accounting teamsMaintain subscriber accounts, invoices, payments, receipts, and reconciliation records.
Field collectorsCapture readings and photographs, deliver bills, and record collections through a consistent workflow.

Questions operators ask

Fatoura Ichtirak FAQs

Is Fatoura Ichtirak built for Lebanon?

Yes. It supports private generator and utility-style operations in Lebanon, including meter readings, amperage fees, kWh pricing, Arabic invoices, WhatsApp delivery, collections, balances, and audit trails.

Does it support meter photo proof?

Yes. Field teams can keep photo-backed meter readings so managers can review billing evidence and respond to customer questions.

Can it track payments and collectors?

Yes. The workflow supports customer payments, receipts, unpaid balances, collector activity, and reconciliation visibility for management.

Ready to modernize your subscription operation?

Request a focused demonstration based on your meters, pricing rules, customer workflow, and collection process.

Request a demo